Privacy Policy

1. Introduction

Welcome to QuiqOrder. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our WhatsApp-based automated ordering platform.

2. Information We Collect

2.1 Personal Information

• Contact information (phone number, email address, name)
• Business information (business name, address, operational details)
• Payment information (processed securely through our payment partners)
• Order history and preferences

2.2 WhatsApp Communication Data

• Messages sent and received through our WhatsApp integration
• Order details and transaction information
• Customer service interactions

2.3 Technical Information

• Device information and browser type
• IP address and location data
• Usage analytics and platform performance data

3. How We Use Your Information

• Process and fulfill orders through our automated system
• Provide customer support and service
• Send order confirmations, updates, and receipts
• Improve our AI chatbot and platform functionality
• Ensure platform security and prevent fraud
• Comply with legal obligations and business requirements
• Send important service updates and notifications

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: With trusted partners who help us operate our platform (payment processors, WhatsApp Business API, cloud hosting)
• Legal Requirements: When required by law, court order, or regulatory authorities
• Business Transfers: In the event of a merger, acquisition, or sale of assets
• Consent: When you explicitly agree to such sharing

5. Data Security

We implement industry-standard security measures to protect your information:

• Encryption of data in transit and at rest
• Secure payment processing through certified partners
• Regular security audits and updates
• Access controls and authentication measures
• Monitoring for unauthorized access or breaches

6. WhatsApp Integration

Our platform integrates with WhatsApp Business API. By using our service, you acknowledge that:

• WhatsApp's own privacy policy applies to their services
• We only access WhatsApp data necessary for order processing
• Messages are processed to provide automated ordering services
• You can opt out of WhatsApp communications at any time

7. Your Rights

You have the following rights regarding your personal information:

• Access: Request copies of your personal data
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal data
• Portability: Request transfer of your data
• Objection: Object to processing of your data
• Withdrawal: Withdraw consent for data processing

8. Data Retention

We retain your information only as long as necessary for the purposes outlined in this policy, to comply with legal obligations, and to resolve disputes. Order data is typically retained for accounting and tax purposes as required by law.

9. International Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with this privacy policy.

10. Updates to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the effective date. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us: